TRI-COR Industries, Inc. Commits to CMMI-SVC

Committing a company to operate using best practices is a winning objective in today’s government market place. Government customers are increasingly requesting that service providers demonstrate a proficiency in the delivery of their services. The achievement and recognition as a Capability Maturity Model Integration for Services (CMMI-SVC) company provides our customers a methodology for measuring how well we perform as a company.

This is a major step in TRI-COR’s professional growth. Our aim at TRI-COR is to achieve the CMMI-SVC Level 2 rating by the end of the first quarter of 2010.

For further information, please contact:

Business Development

(301) 731-6140

GREAT NEWS – TRI-COR Industries Inc. is expanding!

Recently, TRI-COR Industries, Inc. opened a new customer outreach Call Center located on the campus of Southern Illinois University at Edwardsville (SIUE), Illinois. The SIEU Call Center provides support for market research and customer satisfaction research for Westgate Research, Inc. TRI-COR will be providing market research services, through Westgate Research, for other companies including The Weather Channel and Enterprise Rent-a-Car.

Westgate was the original designer of the “Enterprise” approach for measuring customer satisfaction. Their approach was studied by a Harvard professor and eventually evolved into a world famous book on the best way to measure customer feedback, The Ultimate Question by Fred Reichheld.

Louis Gonzalez, TRI-COR Industries, Inc’s. President commented, “As a service provider for Westgate, we have a unique opportunity to start a new business unit that will collect, manage, and analyze research data. As The Data Interoperability Company, we consistently look for new ways to improve the interoperability of our customer’s data systems.  We look forward to providing many new services from this call center.”

The SUIE Call Center has an initial capacity of 45 workstations and is staffed with approximately 60 call center agents and four supervisors.

For further information, please contact:

Business Development

(301) 731-6140