01 – Program Manager
Functional Responsibility: Leads multi-disciplinary teams for accomplishment of large, significant programs. Provides direction across broad areas of responsibility. Normally conceives, plans, and executes a wide variety of important projects requiring exploration of subject areas, definition of problems, and development of cost-effective approaches for resolution. Maintains contact with customer personnel related to project goals, performance, and strategies. Responsible for formulating and enforcing work standards; assigning Contractor schedules; reviewing work discrepancies; supervising Contractor personnel; and communicating policies, purposes, and goals of the organization to subordinates. Provides complete engineering project management from inception to deployment.
Minimum Education and Experience: Bachelor's degree and 15 years related experience.
02 – Technical Director
Functional Responsibility: Directs technical performance of assigned tasks. Oversees technical design, development, and implementation of large projects and/or major software products and systems. Supports complete engineering project development from inception to deployment. Provides guidance and direction in accomplishment of the project tasks. Plans, organizes, directs, and manages various functional areas of support services, including network operation, maintenance analysts, technicians, and engineers. Analyzes and communicates the corrective actions required to resolve operations problems. Performs on-site engineering when required. Provides technical guidance pertaining to engineering efforts, front-end devices, communications simulation, and queuing analysis.
Minimum Education and Experience: Bachelor's degree and 8 years related experience.
03 – Project Manager
Functional Responsibility: Develops project goals, strategies, and work plans. Develops and approves project estimates and commits company resources to ensure accomplishment. Conceives, plans, and executes a wide variety of important projects requiring exploration of subject areas, definition of problems, and development of cost-effective approaches for resolution. May lead project teams of multi-disciplinary skills or with skills focused in a specific area. Provides direction across broad areas of responsibility. Maintains contact with customer personnel related to project goals, performance, and strategies. Approves and releases preliminary and final reports. Exercises full responsibility for all project team personnel. Generally operates with wide latitude for unreviewed actions or decisions, and is assigned to complex tasks involving multiple disciplines or tasks that are highly sensitive to the customer. Tasks normally involve competing and changing priorities and resource demands.
Minimum Education and Experience: Bachelor's degree and 12 years related experience.
04 – Task Manager
Functional Responsibility: Serves as the technical lead and first-line supervisor for a team of professionals or specialists for accomplishment of a specific task, group of tasks, or small project. Normally responsible to a Project Manager or Program Manager; will closely monitor technical performance and quality of products. Prepares or provides input to management reports. Ensures assigned personnel fully understand their functions
Minimum Education and Experience: Bachelor's degree and 5 years related experience.
05 – Facilities Manager
Functional Responsibility: Manages and controls substantial (multi-system, multi-shift, and/or multi-function) computer operations and support. Functions may consist of user support, computer/network operations, network maintenance, data entry, specialized workstations, production control, operating system software analysis, and programming and support functions. Plans, directs, controls, schedules, coordinates, and organizes facilities utilization and management projects. This may include computer (hardware/software) and physical security; establishing charge-back rates; and monitoring hardware CPU usage and recommending methodology for more efficient utilization. Evaluates alternatives for more efficient and effective accomplishment of work. Establishes procedures, and develops documentation. Interfaces through written and oral communications with technical and contract personnel and customer agency representatives. Other duties may include planning for the augmentation of existing systems, and evaluation and operation of ADP equipment, data communication equipment, and data communications networks.
Minimum Education and Experience: Bachelor's degree and 7 years related experience.
06 – Principal Analyst/Software Engineer
Functional Responsibility: Serves as a senior technical expert on complex and challenging information technology projects. May provide technical direction and leadership to large project teams of software engineers for design and development of computer software applications and/or database systems; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. Provides leadership during early planning and conceptual stages of large, complex projects. May be called upon to participate in any phase of major projects from problem definition through problem resolution, and from feasibility analysis through project implementation. Frequently supports several tasks concurrently.
Minimum Education and Experience: Bachelor's degree and 10 years related experience.
07 – Software Engineer II
Functional Responsibility: Directs and supervises a project or task team for designing and developing computer software applications and/or database systems. Oversees testing and debugging components and modules. Participates in large systems and subsystem planning. Ensures adherence to product build schedules, release schedules, and project strategies. May lead development of technical documentation. Often leads interdisciplinary teams with responsibility for project performance.
Minimum Education and Experience: Bachelor's degree and 8 years related experience.
08 – Software Engineer I
Functional Responsibility: Serves as a team member for designing and developing computer software applications and/or database systems. Tests and debugs components and modules. Participates in system and subsystem planning. Adheres to product build schedules, release schedules, and project strategies. Develops technical documentation.
Minimum Education and Experience: Bachelor's degree and 2 years related experience.
09 – Database Engineer/Analyst
Functional Responsibility: Designs and develops database programs and applications. Knowledgeable of current database management concepts, optimizing techniques, relational models, and structured query languages. May provide technical direction and leadership to large project teams of software engineers for design and development of database systems. Provides leadership during early planning and conceptual stages of large, complex projects. May be called upon to participate in any phase of major projects from problem definition through problem resolution, and from feasibility analysis through project implementation. Frequently supports several tasks concurrently.
Minimum Education and Experience: Bachelor's degree and 10 years related experience.
10 – Database Management Specialist II
Functional Responsibility: As a senior team member or leader of a small project team, may support database management, integration of database applications, and/or development of database programs. Knowledgeable of current database management concepts, optimizing techniques, relational models, and structured query languages.
Minimum Education and Experience: Bachelor's degree and 4 years related experience.
11 – Database Management Specialist I
Functional Responsibility: As a team member, may support database management, integration of database applications, and/or development of database programs. Knowledgeable of current database management concepts, optimizing techniques, relational models, and structured query languages.
Minimum Education and Experience: Bachelor's degree and 2 years related experience.
12 – Software Test Specialist
Functional Responsibility: Analyzes and tests specific software applications. Works with software engineers to identify test requirements and develop routines that will properly test the software being developed or modified. Prepares test reports.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
13 – Network Engineer II
Functional Responsibility: Performs engineering and/or analytical tasks and activities associated with network design, engineering, implementation, operations, and user support. Assigned as team leader on complex tasks that require significant interaction of various technical disciplines. May work alone, or as part of a team, with responsibility for analysis of problems requiring high levels of technical and engineering expertise. Ensures that the network complies with prescribed industry, customer, or agency standards. Evaluates problems of work flow, organization, and planning, and develops appropriate corrective actions.
Minimum Education and Experience: Bachelor's degree and 6 years related experience.
14 – Network Engineer I
Functional Responsibility: Performs engineering and/or analytical tasks and activities associated with network design, engineering, implementation, operations, and user support. May serve as team leader on network engineering tasks. May work alone, or as part of a team, with responsibility for analysis of problems requiring technical and engineering expertise. Ensures that the network complies with prescribed industry, customer, or agency standards. Evaluates problems of work flow, organization, and planning, and develops appropriate corrective actions.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
15 – Network Manager
Functional Responsibility: Responsible for managerial and technical administration of a LAN/WAN, including security, communications, software applications, e-mail, print services, outside communication links, UPS service, calendaring/scheduling services, license administration, file services, NOS service, backup services, and any other initial troubleshooting. Performs all phases of LAN/WAN projects to provide maintenance and upgrading of networks and their related components. Analyzes vendor products for recommendation of those that best meet user needs. Installs network software. Maintains LAN/WAN management records and assists users. Performs routine diagnostic testing and optimization of all elements of the network facilities, including power, software, communications machinery, lines, modems, and terminals. Repairs and/or replaces network hardware components. Performs component server and workstation connection, configuration, integration, and testing. Performs preventive maintenance for hardware and software, such as equipment cleaning and vacuuming, cable/connection inspection, software virus protection, and configuration integrity. Monitors and controls the performance, security, and status of network resources. Identifies and diagnoses problems and factors affecting network performance. Other duties may include the design and installation of cabling changes; maintenance of system files; operation of FIP and data communications equipment; and upgrading of system components.
Minimum Education and Experience: Bachelor's degree and 4 years related experience.
16 – Network Administrator
Functional Responsibility: Administers the LAN or WAN in accordance with approved policies and procedures. Provides continuous quality improvement in the reliability, responsiveness, and effectiveness of LAN/WAN support. Serves as technical expert on LAN/WAN operations, and may perform as team leader or member of support staff. Initiates, maintains, and deletes LAN/WAN user accounts. Maintains accurate documentation and provides required audit trails in accordance with established procedures. Designs, documents, and executes LAN/WAN file backup and recovery procedures, including recommendations for off-site storage of mission-critical files and disaster recovery plans. Monitors LAN/WAN performance. Recommends, designs, documents, and implements network element improvements. May work with staff from other contracts, through designated customer staff, to maintain the required level of LAN/WAN performance and reliability. Ensures that implementation of proposed configuration results in minimal disruption to LAN/WAN operations. Identifies, isolates, and corrects LAN/WAN failures. Recommends improvements to prevent recurrences and enhance availability. Works with industry vendors and staff from other contracts to solve problems and return the users to production operation as quickly as possible. Maintains problem logs for management review and analysis.
Minimum Education and Experience: Bachelor's degree and 4 years related experience.
17 – Telecommunications Specialist III
Functional Responsibility: Provides installation and operational support of voice and data communications hardware and software systems. Designs, develops, implements, tests, debugs, and maintains communications systems. Performs configuration of operating system and security patches for host and distributed systems, and implements incident response procedures during incidents of a network or host security breach. May provide leadership and direction to a team of specialists for these functions. Reviews customer requirements and makes recommendations for changes to existing technical architecture.
Minimum Education and Experience: Bachelor's degree and 6 years related experience.
18 – Telecommunications Specialist II
Functional Responsibility: Provides installation and operational support of voice and data communications hardware and software systems. Designs, develops, implements, tests, debugs, and maintains communications systems. Performs configuration of operating system and security patches for host and distributed systems, and implements incident response procedures during incidents of a network or host security breach.
Minimum Education and Experience: Bachelor's degree and 4 years related experience.
19 – Telecommunications Specialist I
Functional Responsibility: Assists in providing installation and operational support of voice and data communications hardware and software systems. Participates in design, development, implementation, test, debugging, and maintaining communications systems.
Minimum Education and Experience: Associate's degree and 2 years related experience.
20 – Principal Programmer Analyst
Functional Responsibility: Serves as a senior technical expert on complex and challenging information technology projects. May provide technical direction and leadership to project teams of programmers and/or systems analysts for design and development of applications; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. Provides leadership during early planning and conceptual stages of large, complex projects. May be called upon to participate in any phase of major projects from problem definition through problem resolution, and from feasibility analysis through project implementation. Frequently supports several tasks concurrently.
Minimum Education and Experience: Bachelor's degree and 10 years related experience.
21 – Programmer Analyst III
Functional Responsibility: Provides technical direction and leadership to a project team of programmers and/or systems analysts, supporting design and development of applications; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. May install, generate, maintain, test, and debug software applications. May develop instructions for use of software, and modify and maintain software packages via releases and utilities from manufacturers. May have specialized skills in sophisticated file maintenance routines, networks, computer aided design (CAD) software, geographic information system (GIS) software, or mathematical/scientific software packages. Provides leadership for developing software documentation and many other tasks related to system design and development.
Minimum Education and Experience: Bachelor's degree and 7 years related experience.
22 – Programmer Analyst II
Functional Responsibility: As an experienced member of a project team of programmers and/or systems analysts, supports design and development of applications; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. May serve as lead programmer/analyst for small tasks or subtasks. May install, generate, maintain, test, and debug software applications. May develop instructions for use of software, and modify and maintain software packages via releases and utilities from manufacturers. May have specialized skills in sophisticated file maintenance routines, networks, computer aided design (CAD) software, geographic information system (GIS) software, or mathematical/scientific software packages. Prepares and edits software documentation incorporating information provided by user, analyst, programmer, and operations personnel. Interprets technical documentation standards and preparation of documentation according to supplied standards. Other duties may include writing, editing, and/or graphic presentation of technical information for both technical and non-technical personnel.
Minimum Education and Experience: Bachelor's degree and 5 years related experience.
23 – Programmer Analyst I
Functional Responsibility: As a member of a project team of programmers and/or systems analysts, supports design and development of applications; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. May install, generate, maintain, test, and debug software applications. May develop instructions for use of software, and modify and maintain software packages via releases and utilities from manufacturers. Prepares and edits software documentation incorporating information provided by user, analyst, programmer, and operations personnel. Prepares technical documentation according to supplied standards. Other duties may include writing, editing, and/or graphic presentation of technical information for both technical and non-technical personnel.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
24 – Junior Programmer Analyst
Functional Responsibility: As a member of a project team of programmers and/or systems analysts, assists in design and development of applications; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. May assist in installing, generating, maintaining, testing, and debugging software applications. Other duties may include writing, editing, and/or graphic presentation of technical information for both technical and non-technical personnel.
Minimum Education and Experience: Bachelor's degree.
25 – Systems Analyst II
Functional Responsibility: Provides technical direction and leadership to project teams of programmers and/or systems analysts for design and development of applications; evaluation of computer hardware and software; planning for communications and information requirements; system test; and system security. Provides leadership to project teams for major projects from problem definition through problem resolution, and from feasibility analysis through project implementation.
Minimum Education and Experience: Bachelor's degree and 8 years related experience.
26 – Systems Analyst I
Functional Responsibility: Serves as a technical expert on information technology projects. Performs services in one or more of the following areas: information systems, networks, and generalized software systems for mainframe, minicomputer, microcomputer, and LAN applications; IT systems hardware and software evaluation; communications planning, engineering, and associated services; office applications analysis and recommendations; IT systems security, planning, evaluation, and review.
Minimum Education and Experience: Bachelor's degree and 5 years related experience.
27 – Application Systems Analyst
Functional Responsibility: As an experienced member of a project team of programmers and/or systems analysts, supports integration and tailoring of applications to meet unique requirements; evaluation of computer software; planning for communications and information requirements; system test; and system security. May serve as lead analyst for project tasks or subtasks. May install, generate, maintain, test, and debug software applications. May develop instructions for use of software, and modify and maintain software packages via releases and utilities from manufacturers. May have specialized skills in sophisticated file maintenance routines, networks, computer aided design (CAD) software, geographic information system (GIS) software, or mathematical/scientific software packages. Prepares and edits software documentation incorporating information provided by user, analyst, programmer, and operations personnel. Interprets technical documentation standards and preparation of documentation according to supplied standards. Other duties may include writing, editing, and/or graphic presentation of technical information for both technical and non-technical personnel.
Minimum Education and Experience: Bachelor's degree and 6 years related experience.
28 – Computer Systems Analyst III
Functional Responsibility: Provides technical direction and leadership for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the project lead to ensure problem solution and user satisfaction. Makes recommendations for approval of major system installations. Prepares milestone status reports, deliveries, and presentations on the system concept to others.
Minimum Education and Experience: Bachelor's degree and 6 years related experience.
29 – Computer Systems Analyst II
Functional Responsibility: Analyzes and develops computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions. Develops plans for automated information systems from project inception to conclusion. Analyses user interfaces, downtimes workload and computer usage, and proposed systems modifications, upgrades and new off-the-shelf systems. Performs tuning of hardware, software, and interfaces with outside systems. Analyzes problems and information to be processed. Defines problems and develops system requirements and program specifications.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
30 – Computer Systems Analyst I
Functional Responsibility: Analyzes information requirements. Evaluates analytically and systematically problems of workflow, organization, planning, and development of appropriate corrective actions. Helps develop plans for automated information systems from project inception to conclusion. Defines the problem, and develops system requirements and program specifications from which programmers prepare detailed flow charts, programs, and tests.
Minimum Education and Experience: Bachelor's degree and one year related experience.
31 – Operating Systems Analyst/Programmer II
Functional Responsibility: Installs, generates, maintains, tests, and debugs highly complex system software programs. Develops instructions for ruse of complex operating system software. Modifies/maintains system software packages via releases and utilities from manufacturers/distributors. Responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, networks, CAD or GIS software, or mathematical/scientific software packages. Prepares and edits FIP documentation incorporating information provided by other personnel. Interprets technical documentation standards and preparation of documentation according to supplied standards.
Minimum Education and Experience: Bachelor's degree and 6 years related experience.
32 – Operating Systems Analyst/Programmer I
Functional Responsibility: Installs, generates, maintains, tests, and debugs moderately complex system software programs. Assists in development of instructions for use of operating system software. Modifies/maintains system software packages via releases and utilities from manufacturer/distributors. Responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, networks, CAD or GIS software, or mathematical/scientific software packages. Prepares and edits FIP documentation incorporating information provided by other personnel. Interprets technical documentation standards and preparation of documentation according to supplied standards.
Minimum Education and Experience: Bachelor's degree and 4 years related experience.
33 – Systems Administrator II
Functional Responsibility: Configures and operates mainframe, minicomputer, and/or client/server-based applications. Optimizes system operation and resource utilization. Performs systems capacity analysis and planning. Provides assistance to system users in accessing and using applications.
Minimum Education and Experience: Bachelor's degree and 4 years related experience.
34 – Systems Administrator I
Functional Responsibility: Assists with configuring and operating mainframe, minicomputer, and/or client/server-based applications. Assists with optimization of system operation and resource utilization. Performs systems capacity analysis and planning. Provides assistance to system users in accessing and using business systems.
Minimum Education and Experience: Bachelor's degree and 4 year related experience.
35 – Functional Analyst II
Functional Responsibility: Provides subject matter expertise to support large-scale IT projects. Assists in defining system specifications, developing test requirements, and performing functional tests. Participates in requirements analysis and planning stages for system design. Areas of expertise are typically outside of the normal requirements for the information technologies, but required for the functions being addressed for the project at hand.
Minimum Education and Experience: Bachelor's degree and 10 years related experience.
36 – Functional Analyst I
Functional Responsibility: Provides subject matter expertise to support IT projects. Assists in defining system specifications, developing test requirements, and performing functional tests. Participates in requirements analysis and planning stages for system design. Areas of expertise are typically outside of the normal requirements for the information technologies, but required for the functions being addressed for the project at hand.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
37 – Technical Writer
Functional Responsibility: Plans, develops, maintains, rewrites, and produces information technology-related documentation. Tailors style and readability to user requirements.
Minimum Education and Experience: Bachelor's degree or 3 years related experience.
38 – Training Specialist II
Functional Responsibility: Organizes, prepares, and conducts moderately complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, trainee progress, and program effectiveness. Develops, maintains, and enhances training curriculum. Provides scheduled formal and/or informal training classes to system users to increase user competence and minimize user problems. Operates ADP training facilities and equipment. May provide additional classes for special needs or additional support. May be responsible for reviewing or developing new documentation, quick reference guides, training manuals, lesson plans, and other training materials. May be responsible for preparing and conducting scheduled informational user meetings to provide input into the training process.
Minimum Education and Experience: Bachelor's degree and 5 years related experience.
39 – Training Specialist I
Functional Responsibility: Organizes and conducts training and educational programs for information systems or user personnel. Maintains records of training activities, trainee progress, and program effectiveness. Provides scheduled formal and/or informal training classes to system users to increase user competence and minimize user problems. Operates ADP training facilities and equipment. May review or develop new documentation, quick reference guides, training manuals, lesson plans, and other training materials. May prepare and conduct scheduled informational user meetings to provide input into the training process.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
40 – Technical Records Management Specialist
Functional Responsibility: Responsible for operation of computer-based records management programs, records, centers, dockets, clearinghouses and other records information services and functions. Develops management procedures and plans for program development; analyses records management problems; designs strategies and procedures to meet records management needs.
Minimum Education and Experience: Bachelor's degree and 5 years related experience.
41 – Quality Assurance Specialist II
Functional Responsibility: Assures the level of quality throughout the software development life cycle. Establishes and monitors a process for evaluating software and associated documentation. Conducts formal and informal reviews at pre-determined stages throughout the development life cycle. Participates in software reviews and testing. Initiates corrective action for procedural or process deficiencies.
Minimum Education and Experience: Bachelor's degree and 6 years related experience.
42 – Quality Assurance Specialist I
Functional Responsibility: Assists in assuring the level of quality throughout the software development life cycle. Implements the process for evaluating software and associated documentation. Participates in formal and informal reviews at pre-determined stages throughout the development life cycle. Participates in software reviews and testing.
Minimum Education and Experience: Bachelor's degree and 2 years related experience.
43 – Help Desk Supervisor
Functional Responsibility: Provides direction and supervision to staff who are responsible for telephone, online, and in-person support to users in the areas of e-mail, directories, standard desktop applications, and customized applications. These personnel serve as the initial points of contact for troubleshooting problems for computer hardware, software, printers, network, and connectivity. Reviews help desk records to identify problem areas. May provide recommendations for hardware and software changes to solve observed problems.
Minimum Education and Experience: Bachelor's degree and 7 years related experience.
44 – Help Desk Specialist II
Functional Responsibility: Provides telephone, online, and in-person support to users in the areas of e-mail, directories, standard desktop applications, customized applications, network, and connectivity. Serves as the initial point of contact for troubleshooting problems for PC hardware, software, and printers. Maintains help desk records of all problem calls.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
45 – Help Desk Specialist I
Functional Responsibility: Provides telephone, online, and in-person support to users in the areas of e-mail, directories, standard desktop applications, and customized applications. Serves as the point of contact for troubleshooting minor problems for PC hardware, software, and printers. Maintains help desk records of all problem calls.
Minimum Education and Experience: High school graduate and 2 years related experience.
46 – Principal Hardware Specialist
Functional Responsibility: Provides senior-level hardware support. May provide direction and supervision of a team of hardware specialists. Performs hardware installation, configuration, testing, troubleshooting, problem resolution, and/or maintenance. May provide hardware maintenance of computer components, such as board or CPU replacement, cable switching, communications assistance, installation of monitors, and printers. May perform preventive maintenance for hardware, such as equipment cleaning and vacuuming, cable/connection inspection, and configuration integrity. Duties may include evaluating requirements, and planning for and implementing the installation of new or enhanced computer hardware.
Minimum Education and Experience: High school graduate and 10 years related experience.
47 – Hardware Specialist II
Functional Responsibility: Provides senior-level hardware support. Performs hardware installation, configuration, testing, troubleshooting, problem resolution, and/or maintenance. May provide hardware maintenance of computer components, such as board or CPU replacement, cable switching, communications assistance, installation of monitors, and printers. May perform preventive maintenance for hardware, such as equipment cleaning and vacuuming, cable/connection inspection, and configuration integrity. Duties may include evaluating requirements, and planning for and implementing the installation of new or enhanced computer hardware.
Minimum Education and Experience: High school graduate and 8 years related experience.
48 – Hardware Specialist I
Functional Responsibility: Assists with hardware installation, configuration, testing, troubleshooting, problem resolution, and/or maintenance. May provide hardware maintenance of computer components, such as board or CPU replacement, cable switching, communications assistance, installation of monitors, and printers. May perform preventive maintenance for hardware, such as equipment cleaning and vacuuming, cable/connection inspection, and configuration integrity.
Minimum Education and Experience: High school graduate and one year related experience.
49 – Computer Technician
Functional Responsibility: Performs hardware installation, configuration, testing, troubleshooting, problem resolution, and/or maintenance. Assists users with technical requirements. May provide hardware maintenance of computer components, such as board or CPU replacement, cable switching, communications assistance, installation of monitors, and printers. May perform preventive maintenance for hardware, such as equipment cleaning and vacuuming, cable/connection inspection, and configuration integrity. Duties may include evaluating requirements, and planning for and implementing the installation of new or enhanced computer hardware.
Minimum Education and Experience: High school graduate and 5 years related experience.
50 – Microcomputer Specialist
Functional Responsibility: Performs hardware installation, configuration, testing, troubleshooting, problem resolution, and/or maintenance. Assists users with technical requirements. May provide hardware maintenance of computer components, such as board or CPU replacement, cable switching, communications assistance, installation of monitors, and printers. May perform preventive maintenance for hardware, such as equipment cleaning and vacuuming, cable/connection inspection, and configuration integrity.
Minimum Education and Experience: High school graduate and 2 years related experience.
51 – Computer Systems Supervisor
Functional Responsibility: Supervises personnel engaged in operation and support of computer systems and peripheral equipment in large-scale or multi-shift operations. May also supervise additional functions such as network operations, systems software support, production support activities, data entry, or tape library activities. Identifies processing requirements and schedules job streams for computer runs. Responsible for the security and routing of input and output data, problem isolation, and restart/recovery. Interprets technical documentation standards and prepares documentation according to prescribed standards. Interfaces with Contractor employees and government personnel. In the event of a malfunction, confers with technical personnel (e.g., equipment/software vendor) and directs subordinate personnel in appropriate course of action. Additional duties may include writing, editing, and/or graphical presentation of technical information for both technical and non-technical personnel.
Minimum Education and Experience: High school graduate and 3 years related experience.
52 – Computer Operator III
Functional Responsibility: May perform as shift leader for a large computer center or as supervisor for a small computer center. Instructs, directs, and checks the work of other computer operators. Monitors and controls a computer by operating the central console or on-line terminals. Studies program operating instruction sheets to determine equipment setup and run operations. Continuously monitors the system by observing the operation of the console panel, storage devices, printers, and the action of the console printer. Determines the point of equipment or program failure. In accordance with standard procedures, reboots and reschedules computer operations because of malfunctions. Assists in operations scheduling.
Minimum Education and Experience: High school graduate and 7 years related experience.
53 – Computer Operator II
Functional Responsibility: May perform as shift leader for a small computer center. Operates computer systems and peripheral equipment according to site-specific operating procedures. Monitors and controls a computer by operating the central console or on-line terminal in accordance with established routines. Assists in determining equipment settings and operating instructions. Continuously observes the operation of the equipment, reporting any deviations from standard. May assist in manipulating controls to rearrange sequence of job steps to continue operations when individual units of the system malfunction. Performs all normal operating procedures.
Minimum Education and Experience: High school graduate and 3 years related experience.
54 – Data Entry Clerk II
Functional Responsibility: Operates computer systems and peripheral equipment in conformance to site-specific operating procedures. Monitors and controls a computer by operating the central console or on-line terminal in accordance with established routines. Continuously observes the operation of the equipment, reporting any deviations from standard. Performs all normal operating procedures. Performs data entry and verification of data where applicable. Performs routine data preparation and distribution when incidental to data entry tasks.
Minimum Education and Experience: High school graduate and one year related experience.
55 – Documentation Specialist
Functional Responsibility: Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and non-technical personnel.
Minimum Education and Experience: Associate's degree and 3 years related experience.
56 – Administrative Specialist
Functional Responsibility: Provides a wide variety of administrative and staff support services to an organizational unit. Assists in budget preparation and control activities. Assists in the preparation and control of records, statistics, and reports regarding operations, personnel changes, etc. Administers programs, projects, and/or processes specific to the operating unit served. Serves as liaison within and outside the company for administrative issues, including purchasing, personnel, facilities, and operations. Screens and interviews job applications and orients new employees.
Minimum Education and Experience: Associate's degree and 3 years related experience.
57 – Financial Analyst
Functional Responsibility: Develops rate structures, devises and implements record systems, and performs analysis of financial activity.
Minimum Education and Experience: Bachelor's degree and 3 years related experience.
58 - Web Designer
Functional Responsibility: Designs and builds web pages using a variety of graphics software applications, techniques and tools. Designs and develops user interface feature, site animation and special effects elements. Contributes to the design group?s efforts to enhance the look and feel of the organizations online offerings. Designs the website to support the organization?s strategies and goals relative to external communication. Requires understanding of web-based technologies and through knowledge of HTML, PhotoShop, Illustrator, and/or other design-related applications.
Minimum Education and Experience: Bachelor's degree in graphic design or fine arts.
59 - Web Software Developer
Functional Responsibility: Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and JavaScript) for a component of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Integrates web applications with backend databases. Deploys large web-based transaction systems using application servers. Researchers, tests, builds and coordinates the integration of new products per production and client requirements. Requires strong navigation and site-design instincts.
Minimum Education and Experience: Typically requires college degree in computer science or related field, and development experience in web-based languages.
60 - Web Project Manager
Functional Responsibility: Serves as project manager of a development team responsible for planning, developing, and deploying web sites including preparation of text, graphics, audio, and video for web pages. Works directly with partners and clients to determine project scope and specifications. Coordinates the work of design and development teams to implement online designs. Reviews progress, manages resources, and ensures overall quality of completed web site.
Minimum Education and Experience: Typically requires a college degree in computer science or related field, experience in management, and understanding of web technologies.
61 - Functional Area Expert Level I
Functional Responsibility: Provides task unique functional expertise necessary to interpret requirements, ensure responsiveness and achieve successful performance. May include subject matter and unique technical knowledge. Assists Information Technology consultants with the analysis, evaluation and implementation of systems and other information technology tasks.
Minimum Education and Experience: B.A or B.S. degree required with up to 3 years of experience in the appropriate area.
62 - Functional Area Expert Level II
Functional Responsibility: Provides task-unique functional expertise necessary to interpret requirements, ensure responsiveness and achieve successful performance. May include subject matter and unique technical knowledge. Assists Information Technology consultants with the analysis, evaluation and implementation of systems and other information technology tasks.
Minimum Education and Experience: Requires B.A. or B.S. degree. This position requires 3 to 5 years of experience in the appropriate area.
63 - Functional Area Expert Level III
Functional Responsibility: Provides task unique functional expertise necessary to interpret requirements, ensure responsiveness and achieve successful performance. May include subject matter and unique technical knowledge. Assists Information Technology consultants with the analysis, evaluation and implementation of systems and other information technology tasks.
Minimum Education and Experience: Requires BA or BS degree. This position requires 5 to 10 years of experience in the appropriate area.
64 - Systems Security Specialist Level I
Functional Responsibility: Analyzes and defines security requirements for Multilevel Security (MLS) issues. Designs, develops, engineers and implements solutions to MLS requirements. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses which also include risk assessment.
Minimum Education and Experience: Requires B.A. or B.S. degree.
65 - Systems Security Specialist Level II
Functional Responsibility: Analyzes and defines security requirements for Multilevel Security (MLS) issues. Designs, develops, engineers and implements solutions to MLS requirements. Responsible for the implementation and development of the MLS. Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs in the MLS arena. Performs risk analyses which also include risk assessment.
Minimum Education and Experience: Requires B.A. or B.S. degree.
66 - Configuration Management Specialist
Functional Responsibility: Conducts configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, software, and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and software and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met by the as-built software. Supports software quality assurance process audits.
Minimum Education and Experience: Bachelor s degree and 2 years related experience.
67 - Graphics Specialist
Functional Responsibility: Assists in the preparation of presentation graphics and supports the development of contract deliverables and reports by developing and updating graphic presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics generated with automated tools and the deliverable documents.
Minimum Education and Experience: Associate s degree and 2 years related experience.
Information Technology Professional Services
(Special Item 132-51)
