Our call center facilities include call management and computer technology for the swift and efficient handling of calls. TRI-COR develops a resource plan that not only itemizes the resources required, but also provides a schedule of resource utilization through the project lifecycle, assuring efficient workforce management and staffing based on skill set and demand. TRI-COR provides businesses with continuity and flexibility regardless of the demand.
TRI-COR’s versatile approach to each project allows us to provide project management tailored to your needs. Each unique project is assigned an optimal number of lines and handlers according to project requirements.
Quality management includes the process, roles and documents required to monitor and control the level of quality on the project. We provide timely, precise and relevant reports and analysis based upon customer data. TRI-COR responds to requests from fax, email or the mail. Our well-defined quality management roles provide each team member with a clear understanding of their responsibilities for recording, reporting and delivering quality within a project.
TRI-COR has conducted successful customer satisfaction campaigns for a broad range of customers including consulting, market research firms, medical labs, fast food companies, insurance companies, and rental car companies.